New study reveals penalty for not keeping up in relentlessly changing mobile category

TNS, the world’s largest custom research company, launched TNS Mobile Life 2011, the largest ever global research study into today’s mobile consumer. Now into its sixth year, TNS Mobile Life is the result of more than 25,000 hours of interviews with over 34,000 respondents in 43 countries. It provides a complete understanding of consumer experiences with mobility today and insights into how this will change tomorrow.
The findings highlight that as “static” functionality such as SMS and still imaging become commoditised, growth will be driven through further demand for social functionality and new demands for video calling, streaming and sharing services:

  1. The number of mobile web users visiting social networking sites grew from 30% to 46% globally, and from 26% to 50% in emerging markets*, leapfrogging much of the developed markets.
  2. Only 18% of consumers globally managed to upload photos or video directly to the web from their mobiles, during the same period, but a further 44% would be interested in doing so in future.
  3. Consumers in emerging markets are more likely to want to upload content (49%), but more than half (55%) do not have the ability to do so.

“With mobiles increasingly becoming the primary device for internet access and communication, particularly in emerging markets, entertainment and multimedia features are a key requirement for engaging with consumers,” said James Fergusson, Managing Director, Global Technology Sector, TNS. “Handset manufacturers need to ensure that entertainment offers, particularly mobile music, gaming, pictures, video and social networking are available and easy to access. Many are missing a trick in not bringing more smartphones to market in high-growth countries.”

Camera features may have reached a saturation point, growing only 1% between 2010 and 2011, but nearly a quarter of global consumers (24%) say the ability to take and share pictures and video will play a major role in their choice of next device. The strongest growth in new services in the last 12 months has come from social video (10% to 15%) and Live TV (9% to 12%). Over half of consumers (54%) are interested in video calling, despite not yet using the service and half are interested in watching live TV (50%) or in downloading or streaming video (48%).
In Asia, Latin America, the Middle East and North Africa, and Sub-Saharan Africa, demand for Live TV in particular is higher still, reaching upwards of 70%. “Emerging Tier 1 markets, such as China, Brazil and UAE already have penetration levels that match mature markets,” Fergusson continues. “Multimedia content presents an opportunity to leverage growth potential in emerging economies. Income constraints in many of these markets ensure the importance of imaging and video services through mobiles increases.”
Brand, partnerships and demand for tablets – challenges in maintaining market share in a crowded environment.
Across developed (44%) and emerging (77%) markets handset brand is considered an important factor in product decision making. Content brands, however, are building equity in the mobile ecosystem, with more than 1 in 4 global consumers saying content and apps are a key consideration at the point of purchase. The results show that as markets mature, key purchase influencers shift to content and application offerings, along with operating system. Providing desirable content – and engaging with local partners where appropriate – is a clear opportunity to capture equity in markets where content brand share is low, but increasing.
Partnerships will become increasingly important as handset manufacturers look to maintain marketshare as tablets rapidly expand on the scene. Tablets are already generating substantial momentum, with intended ownership rates as high as 31% in Asia and 28% in Europe. Fortunately for handset manufacturers, consumers typically view the tablet either as a complementary device, or as a replacement for a PC, rather than a mobile.
Apple and Google continue to win the platform war, delivering better access to rich media.
Further findings show that content and service offerings are also playing an increasingly important role in terms of operating systems, with consumer loyalty supporting the continued growth of Android and iOS systems. Google’s operating system – Android, as well as OMS and Tapas – have gained 24% share in the past 12 months, growing from 9% to 33%**. This loyalty is due, in part, to Apple’s and Google’s ability to keep pace with consumer’s content demands, particularly with regard to social networking and rich media functionality. For example:

  • Over half of Apple (56%) and Android (52%) customers access social media via their mobiles daily, but this figure drops to 44% and 41% for Windows Mobile and Symbian, respectively.
  • 51% of Apple and 49% of Android customers are “very likely” to stay with that operating system, while that figure drops to 30% and 31% for Windows and Symbian

 

*Countries included in the “emerging markets” grouping of TNS Mobile Life are:
Tier one emerging markets – S Arabia, UAE, Mexico, Brazil, Argentina, China, Indonesia, S Africa, Chile, Morocco
Tier two emerging markets – India, Pakistan, Vietnam, Thailand, Nigeria, Kenya, Philippines, Benin, Cameroon, Ghana, Guatemala & Costa Rica, Senegal, Tanzania, Uganda

Source: press release

About Jacco Valkenburg

Jacco Valkenburg is an international recruitment expert, trainer and author of two books about LinkedIn. He has more than 16 years experience in global recruitment strategies and execution spanning numerous countries for leading companies. As founder of Recruit2 and Recruiter University he provides companies with recruitment and talent management solutions and expertise. His mission is helping companies ‘from good to great staffing’.

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